Privacy Policy

Welcome to Dr Key Locksmith (“we,” “our,” “us”). Protecting your privacy and personal information is a top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website https://drkeylocksmith.com/, request our services, or interact with us online. By using our Site or services, you agree to the terms outlined here.

1. Information We Collect

We collect information that helps improve service delivery, support customer relationships, and enhance the user experience. The types of information we may collect include:

a. Personal Information

You voluntarily provide this information when you:

  • Request a quote or locksmith service
  • Fill out a contact form

Such information may include:

  • Full name
  • Email address
  • Phone number
  • Service address

b. Automatically Collected Information

We use automated technologies (like cookies and tracking pixels) to collect data such as:

  • IP address
  • Browser type and version
  • Device type (mobile, desktop)
  • Operating system
  • Pages visited and time spent
  • Referring / exit pages

This data helps us analyze trends, manage the site, and understand how users interact with content.

c. Location Information

When you request on-site locksmith services, we may collect your approximate location to efficiently dispatch technicians. Your exact location is only accessed with your explicit permission (e.g., mobile browser location sharing).

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

To fulfill your service requests, send confirmations, schedule appointments, and communicate specifics about locksmith visits.

Communication

To respond to inquiries, send important updates, support messages, and promotional content where you have opted-in.

Improvement & Analytics

To monitor, analyze, and enhance the Site, services, and user experience.

Legal & Safety

To comply with legal obligations, enforce our terms, protect rights and property, and ensure the safety of users and staff.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember user preferences
  • Track usage patterns
  • Deliver consistent and tailored performance

You can control cookies through your browser settings. However, disabling cookies may limit certain features on our Site.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

We may share your data with:

  • Service providers (e.g., dispatch software, email systems) only to support business operations.
  • Legal authorities when required by law, court order, or to protect our rights.
  • Emergency services when needed to respond to urgent locksmith calls.

Under CCPA/CPRA, California residents may request disclosure of categories of personal information shared with service providers in the past 12 months.

5. Data Retention

We retain personal information only as long as necessary to:

  • Provide requested services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

After the retention period, data is securely deleted or anonymized.

6. Security Measures

We implement reasonable technical and administrative safeguards to protect your personal information. These include:

  • Access controls
  • Encrypted transmission where appropriate
  • Regular reviews of system security

However, no method of transmission over the Internet or electronic storage is 100% secure — absolute protection cannot be guaranteed.

7. Your Privacy Rights

Depending on your location, you may have rights including:

Access & Correction

You can request access to your personal data and ask us to correct inaccuracies.

Data Deletion

You may request that we delete your personal information, subject to legal exceptions.

California Residents

Under the California Consumer Privacy Act (CCPA), you are entitled to:

  • Request disclosure of personal data collected
  • Request deletion of personal data
  • Opt-out of sharing personal data with third parties

To exercise these rights, contact us at the address below.

EU/GDPR Visitors

If you are located in the European Union or European Economic Area, you may also have:

  • Right to data portability
  • Right to restrict processing
  • Right to lodge a complaint with a supervisory authority

8. Children’s Privacy

Our Site and services are not directed to children under 16. We do not knowingly collect personal information from minors. If you believe we have collected such data, please contact us so we can remove it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in practices, legal requirements, or service improvements. The “Last Updated” date will always be shown at the top. Continued use of the Site indicates acceptance of the updated policy.

10. Contact Us

For privacy concerns, data access requests, or additional questions:

Dr Key Locksmith
Email: 247@drkeylocksmith.com
Phone: (763) 461-7986
Address: 6304 Boone Ave, Brooklyn Park, Mn 55428